FAQs

All payments are made through Australia Dollars (AUD). You have the option to use the ‘select currency’ tab to change pricing display. The currency converter is there to give you an indication of what you may be charged in your local currency.

The actual amount debited will depend on the exchange rate on the day, along with any fees and charges your financial institution may apply.

We accept the following credit card payments; Visa, Mastercard & Amex.

Yes, it is. Our SSL (Secure Sockets Layer) server software encrypts (turns into code) all of your personal information, including your credit card number, name, address and phone number, so that no one else can read it. It is the best technology available today for making e-commerce transactions safe. You can identify a secure order form by the presence of a locked padlock on your internet browser.

The major credit card vendor warranties guarantee all unreceived items are not charged. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at Australia Zoo.

As with all credit card transactions, when ordering online you do so at your own risk. While Australia Zoo takes all precautionary measures available, we do not make any warranties or assurances regarding the safety of online transactions, nor do we accept any liability for damages or other forms of monetary relief for matters related to, or in connection with the transaction, regardless of the cause of action. Please contact your credit card vendor should you have any questions.

The confidentiality of your personal information is something we take very seriously. We will not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security and will not be used in ways to which you have not consented.

Our Secure Server encrypts (turns into code) all transactions using the same schemes employed by major financial institutions. This means that even if somebody managed to intercept an order on its way from you to us, it would be next to impossible for them to recognise it, because all they would see is a code.

Yes, our website does use ‘cookies’, which are pieces of information stored in your computer harddrive, gathered from other websites. Utilising cookies allows a website to be more functional, and more tailored to a customer returning visits. Cookies will not identify you personally. If you wish to not use cookies on our website, you can alter your security settings on your web browser to disable cookies and/or warn you when they are being used.

Here at Australia Zoo Online Shop, we strive to provide the best possible customer order experience, and hope your order never arrives damaged or incorrect. If a mistake has been made, we will do our absolute best to resolve the issue as soon as possible.

If you have received an incorrect or faulty product, please contact our customer service team through the contact us page, and we will happily assist you with resolving the issue. Please do not ship back any items before contacting our team.

Yes, absolutely! Please contact our customer service team with the product you’re after, and we’ll get back to you with estimated stock arrival times, along with adding you to our restock email list.