Shipping policy
Shipping costs are calculated at checkout. Prices will be determined based on the weight of all products in your cart, along with the postal destination.
Australia Zoo does not add any additional levies or surcharges to your delivery costs. However, there may be some other charges your destination country may apply, and we do not absorb these. For the UK, and all other EU countries, please refer to the attached links.
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Once your order has been dispatched from our warehouse, you will receive a tracking email from Australia Post (this may end up in your junk folder). You can track your parcel with the provided tracking number on the Australia Post website. For international parcels, this tracking number may also be used in the parcel tracking function of your country’s national postal service. If you need assistance with tracking your order, please contact our customer service team.
If you have made an error with your address please contact our customer service team as soon as possible. As our warehouse can have your order completely quite quickly, we cannot always guarantee that we will be able to change your shipping details, although we will try our absolute best to assist with this request!
Free standard shipping is available for domestic and international orders with a total cart value equal to or exceeding $150AUD (excluding discounts and taxes).
The free shipping discount excludes certain products that require being shipped separately in its own packaging;or, once packaged, exceeds 1 metre in length.These products include, but are not limited to: Posters, Umbrellas and Doormats.
For additional information and assistance, please feel free to contact us.
