At Australia Zoo Online Shop, we want you to be completely satisfied with your purchase.
You may return your item within 30 days of delivery for an exchange, store credit, or
a refund to your original payment method.
To be eligible for a return*, items must be in original sale condition. This means they
are unworn, unwashed, and unused. All original tags, labels, and packaging must be
included. Proof of purchase is required (order number or receipt).
Please review our Size Guide carefully, and feel free to reach out if you have any
sizing questions. Return postage costs are the responsibility of the customer,
including in cases of change of mind or incorrect sizing. (This does not apply to faulty
or damaged items).
To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to request which product/s you would
like to return, and if you would like an exchange, store credit or refund.
2. Ensure item/s are in original sale condition and packaged as best as possible
to minimise risk of damage during transit.
3. Send your item/s back to our warehouse; please include your name, order
number and email address within the parcel to help us easily identify who the return is from.
Please return to the following address:
Australia Zoo Online Shop
1638 Steve Irwin Way
Beerwah QLD 4519
Australia
If you require further assistance with your return, or if your item is faulty or damaged,
please contact us.
EU Customers:
In addition to our standard 30 day refund policy, buyers in the EU will have the option of self return & withdrawl available in line with conditions outlined in the EU Right of Withdrawl EU Directive 2023/2673 as of 19 June 2026. Any postage costs for self return or withdrawl orders will be at the buyers expense.
* Returns exclude gift cards or custom photographic prints.
