How long will delivery take?
While we aim to process your order as quickly as possible, please be aware that it may take up to 4 business days for the Australia Zoo Online Shop to pick and carefully pack your items.
Once dispatched, your parcel will be in the hands of the postage company, where we have no control over delivery times. If you would like to find an estimated delivery time, please contact our customer service team or refer to the attached link.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
How are postage costs calculated?
Shipping costs are calculated at checkout. Prices will be determined based on the weight of all products in your cart, along with the postal destination.
Will I have to pay duties and taxes?
Australia Zoo does not add any additional levies or surcharges to your delivery costs. However, there may be some other charges your destination country may apply, and we do not absorb these. For the UK, and all other EU countries, please refer to the attached links.
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
How can I track my delivery?
Once your order has been dispatched from our warehouse, you will receive a tracking email from Australia Post (this may end up in your junk folder). You can track your parcel with the provided tracking number on the Australia Post website. For international parcels, this tracking number may also be used in the parcel tracking function of your country’s national postal service. If you need assistance with tracking your order, please contact our customer service team.
Can I change the address on my order?
If you have made an error with your address please contact our customer service team as soon as possible. As our warehouse can have your order completely quite quickly, we cannot always guarantee that we will be able to change your shipping details, although we will try our absolute best to assist with this request!
Can I cancel or change my order?
When required, we are happy to assist you in changing or cancelling your order, providing the team has not completed and/or dispatched your order yet, so please contact us as soon as possible.
Free shipping eligibility
Free standard shipping is available for domestic and international orders with a total cart value equal to or exceeding $150AUD (excluding discounts and taxes).
For additional information and assistance, please feel free to contact us.
