Returns & Exchanges

Here at Australia Zoo we pride ourselves on providing the best customer service possible. We understand there may be times when your purchase is not suitable. 

Within 30 days of purchase, you may return to us, at the address below, any unwanted items that are in original sale condition, being unworn, unwashed or otherwise unused with original tags/labels attached, for a refund or an exchange.

Any postage payable for ‘change of mind’ is the customers’ responsibility; accordingly, there may be a small return postage fee for exchanges, so please include your credit card details when returning your items. Please also include proof of purchase (or quote the original order number) along with your name, address, best contact number and details of the refund or exchange.

Please return to:

Australia Zoo Online Shop
1638 Steve Irwin Way
Beerwah QLD 4519

Refunds will generally be processed back on to the debit/credit card used when making your original purchase.

Excludes gift cards or custom prints.

NB: Please do not send us your credit card details via email.