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Shipping costs are calculated at checkout. Prices will be determined based on the weight of all products in your cart, along with the postal destination.

While we aim to process your order as quickly as possible, please be aware that it may take up to 4 business days for the Australia Zoo Online Shop to pick and carefully pack your items.

For information regarding shipping and delivery, please view our shipping and delivery FAQ here

Here at Australia Zoo Online Shop, we want you to be completely satisfied with your online purchase. Within 30 days of purchase, you can return your product/s for either of the following options: exchange for a different product, a store credit, or a refund to the original payment method.

Any product being returned must be in original sale condition, being unworn, unwashed or otherwise unused, with original tags/label/packaging intact. Postage payable for ‘change of mind’ returns is the customers’ responsibility.

For additional information regarding returns, please view our Returns Policy here